VivaBuilt Fitness

Support

Email support@vivabuiltfitness.com with questions, problems, or feedback.

It helps to include your iPhone model, your iOS version, what happened, and a screenshot if you have one. Please leave out medical details we don't need.

Subscriptions

Subscriptions are billed and managed by Apple. To cancel or change your plan, tap Manage Subscription on the Profile tab in VivaBuilt, or open the Settings app on your iPhone, tap your name, then tap Subscriptions. For refunds, use reportaproblem.apple.com.

If you reinstall the app or move to a new iPhone, go to the Profile tab, tap Subscribe, then tap Restore Purchases.

Subscriptions support Family Sharing. If someone in your Family Sharing group subscribes, open the Profile tab on your phone, tap Subscribe, then tap Restore Purchases to unlock VivaBuilt.

Using VivaBuilt

How do I update a problem area?

Open the Profile tab and tap Problem Areas. Add, remove, or change the severity of any area, and your next workout will reflect it.

How do I take or retake the Fit Test?

Open the Profile tab and tap Fit Test. Retaking it after a few months of training updates your starting point.

How do I change my equipment or add another gym?

Open the Profile tab and tap Gyms. Each gym keeps its own equipment, and you can switch gyms from the top of the Workout tab.

I don't like today's workout. Can I get a different one?

Yes. Tap Regenerate at the top of the Workout tab. To see an exercise more or less often, open it in the Exercise Library under the Profile tab and choose Prefer More, Prefer Less, or Exclude.

How do I change my goal or schedule?

Open the Profile tab and tap Settings.

Your data

Your workouts and history are stored only on your phone and are included in your iPhone's iCloud or computer backups. Restoring a backup, or transferring to a new iPhone, brings them with you. Deleting the app without a backup deletes them, and we cannot recover them.

Safety

VivaBuilt is not medical care. Stop any exercise that causes concerning pain, dizziness, chest pain, or shortness of breath, and talk to a qualified professional.